帮助
遇到问题可以直接写信给我们，请说明手机和手表的系统版本，以及出现问题的时间。
support@kinpiko.com
需要什么设备？
家长需要运行 iOS 18 或更高版本的 iPhone，宝贝需要运行 watchOS 11 或更高版本的 Apple Watch。宝贝不带手机外出时，手表需要蜂窝网络才能上报位置和收发消息。手表用 Apple 的「为家人设置」配置，不需要配对家长的 iPhone。
怎么绑定手表？
在宝贝的手表上打开 App Store，下载 KinPiko 并打开，手表会显示 6 位家长绑定码。在 iPhone 的 KinPiko 里点「添加宝贝」，输入绑定码和宝贝的名字。
为什么看不到位置，或者位置不新？
- 到手表的「设置」里确认 KinPiko 的定位权限是「始终允许」。
- 确认手表开机、有电、有网络。
- 重新打开一次手表上的 KinPiko。系统在某些情况下会暂停 App，打开后就会恢复。
KinPiko 不是紧急救援服务。遇到紧急情况，请直接联系当地紧急服务。
怎么加好友？
两只手表都打开 KinPiko 的「加好友」页，输入对方手表上显示的好友码。好友码 3 分钟内有效。
怎么让家人一起看护？
开通会员后，在「我的」里的「家属」邀请家人。对方在 KinPiko 的「添加宝贝」里输入邀请码。
怎么取消订阅？
在 iPhone 的「设置」里点你的名字，选择「订阅」，找到 KinPiko 后取消。也可以在 KinPiko「我的」里点订阅卡片进入。退款由 Apple 处理，请前往 reportaproblem.apple.com 申请。
怎么解除绑定？
管理员进入宝贝的详情页，滑到最底部点「解除绑定」。手表上的功能会停用，位置记录和家长与宝贝之间的聊天会被删除。
怎么删除账号和数据？
在 iPhone 的 KinPiko 里进入「我的」，滑到最底部点「删除账号」，并用 Apple 账号确认。如果还想立即删除宝贝的手表账号和宝贝与好友的聊天，请写信给我们。详情见隐私政策。
哪些地区可以下载？
目前暂未在中国大陆和欧盟地区提供。
Support
Email us with your iPhone and watch system versions and when the problem happened.
support@kinpiko.com
What devices do I need?
Parents need an iPhone with iOS 18 or later, and children need an Apple Watch with watchOS 11 or later. For a child out without a phone, the watch needs cellular service to report location and send messages. Set the watch up with Apple's Family Setup; it doesn't need to pair with your iPhone.
How do I link a watch?
On your child's watch, open the App Store, then download and open KinPiko. It shows a 6-digit parent code. In KinPiko on your iPhone, tap Add Child and enter the code and your child's name.
Why is location missing or out of date?
- In Settings on the watch, check that KinPiko's location access is set to Always.
- Check that the watch is on, charged and connected.
- Open KinPiko on the watch again. The system can suspend apps, and opening it resumes updates.
KinPiko is not an emergency service. In an emergency, contact local emergency services directly.
How do children add friends?
On both watches, open KinPiko's Add Friend page and enter the code shown on the other watch. Codes expire after 3 minutes.
How can family help out?
With a membership, invite them from Family in the Me tab. They enter the invite code under Add Child in KinPiko.
How do I cancel a subscription?
In iPhone Settings, tap your name, choose Subscriptions, select KinPiko and cancel. You can also get there from the subscription card in KinPiko's Me tab. Apple handles refunds at reportaproblem.apple.com.
How do I unlink a watch?
The admin opens the child's page, scrolls to the bottom and taps Unlink Watch. The watch's features stop, and its location records and messages with the parent are deleted.
How do I delete my account and data?
In KinPiko on your iPhone, go to the Me tab, scroll to the bottom, tap Delete Account and confirm with your Apple Account. To also delete your child's watch account and chats with friends right away, email us. See the Privacy Policy for details.
Where is KinPiko available?
It isn't currently offered in mainland China or the European Union.
